The ECCDC’s Customer Service Plan outlines our commitment to providing goods and services to all members of the public, including people with disabilities. All goods and services provided by the ECCDC shall follow the principles of dignity, independence, integration and equal opportunity. In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, the ECCDC has implemented several Customer Service policies.

The Provision of Goods & Services to Persons with Disabilities

The ECCDC is committed to ensuring that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity by:

  • ensuring that all customers receive the same value and quality
  • allowing customers with disabilities to do things in their own ways, at their own pace, when accessing goods and services as long as this does not present a safety risk
  • using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place, and in a similar manner, and
  • taking into account individual needs when providing goods and services and communicating in a manner that takes into account the customer’s disability

Feedback Process

Customers who wish to provide feedback on the manner in which the ECCDC provides goods and services to people with disabilities can do so through following the ECCDC Customer Complaint process. Information about the ECCDC Customer Complaint process is provided to all ECCDC Library members upon purchase of an ECCDC membership.
Please forward any questions or feedback to Lorrey Arial Bonilla, the ECCDC’s Executive Director, at or 905-646-7311 x 321.

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